Contact Us
We’re here to help your café look its best
Have a question about an UpCup product, café branding kit, delivery or an existing order? Send us an email and we’ll be happy to help.
Email us
Email is the main way to contact the UpCup team.
Please include your order number if your enquiry relates to an existing order.
How can we help?
You can contact us with questions about:
- Choosing the right branding collection for your café;
- Café posters, window graphics, A-frame signs and counter displays;
- Complete café branding kits;
- Product sizes, materials and finishes;
- Production and estimated delivery times;
- Tracking an existing order;
- Damaged, faulty or incorrectly supplied products;
- Large or multi-location café orders; or
- General feedback and partnership opportunities.
When contacting us, please provide as much relevant information as possible so we can assist you efficiently.
For product enquiries
Tell us which UpCup Branding Kit or product you are considering, along with the type of café you operate and the area you would like to update.
For order enquiries
Please include:
- Your full name;
- Your UpCup order number;
- The email address used to place the order; and
- A brief description of your question or concern.
For damaged or faulty products
Please include clear photographs of the affected product, packaging and delivery label where available. Keep the product and packaging until we advise you of the next steps.
Café branding made simple
UpCup creates coordinated, ready-to-use café branding for independent Australian café owners.
Our professionally designed café branding kits include café posters, window graphics, A-frame signs and counter strut cards. Each kit is created to give cafés a more consistent identity while helping customers notice food, drinks, upgrades and special offers.
UpCup stands for café branding that is attractive, practical and easy to order. You choose the design and products that suit your café, and we arrange the professional printing and delivery directly to your nominated Australian address.
Pick your design. We print and deliver. You display and impress.
Whether you are opening a new café, refreshing an established venue or looking for a better way to promote your complete offering, an UpCup branding kit gives you a simple place to begin.
Ready to refresh your café?
Explore professionally coordinated café branding kits, printed and delivered across Australia.
Customer support
We aim to respond to customer emails as soon as reasonably possible during our normal business days.
Emails received on weekends or public holidays may be answered on the next business day. More complex production, delivery or damaged-product enquiries may require additional time while we obtain information from our printing or delivery partners.
Email: hello@upcup.com.au